DELIVERY & SHIPPING

All the items listed on the website are specifically made to order. We do not stock any items.
After we received your full payment we start to produce your order. Production lead time varies according to the quantity and type of items ordered, which is around 7 to 14 days.

1. Shipping:
   All items will be shipped directly to you from our fulfillment center in Bali Indonesia to all destination countries. The delivery timeframe may vary according to the destination and the shipping option used. On average, orders shipped by express shipping will arrive to the destination address in 1-2 weeks and 4-6 weeks with regular shipping.
2. Shipping Rates:
   We use a fixed rate cost to ship our items to all our international customers from Bali Indonesia. The rates are based on the item weight, volume and the country's location zone.
3. Packaging:
   When we process orders, we strive to ensure the safest packaging for shipping. We always pack orders using a lot of protective materials to avoid damage to the items in transit, but ultimately we are not responsible for any damage to the product box or packaging. Unless the actual product is damaged then no claim will be accepted for damage to the box or packaging of the product.
4. Order Tracking:
   When You will receive an email confirmation to let you know that your order is being processed and a confirmation of shipment of your order including tracking number. In some cases an order may be split into different packages and you will receive 2 or more tracking numbers. As a result, some items may not ship together or ship on the same day.  This is due to weight restrictions for regular shipping imposed by the post office or courier.
5. Custom & Taxes:
   For international shipment may be subject to import taxes or customs duties levied by the destination country that must be fulfilled by the customer. However, we will declare your order as a "Gift" in the customs declaration to exempt from these charges but we cannot guarantee it. All countries have their own laws regarding the import and taxes of certain products. We have no control over these charges and cannot provide estimates for import taxes for individual countries as they all differ from country to country. Please note that understanding import restrictions and the payment of any associated import customs and taxes is the responsibility of the customer. We recommend you contact your local customs office for current charges before placing your order.
6. Loss & Missing Shipment:
   We are not responsible for lost or stolen packages since are happening more and more often due to the prevalence of online retail. However, we will do everything we can to help recover a package.
   If a package has been noted as delivered, we are unable to file an insurance claim as this is "Proof of delivery." If your package is missing, but tracking shows that the package is still in transit, then we can file a claim to locate this package or get compensated for the lost merchandise and shipping costs. Please note that at certain times of the year and during weather advisories, packages can be delayed for more than 14 days in transit. Please contact us and we will get started with contacting the delivery service to help locate your package. It is your responsibility to make sure that you enter the shipping address correctly. We cannot be responsible if a package is shipped back to us due to an incorrect or undeliverable address.